Case Study: Nexstar
Project
Plumbing, Electrical, and HVAC
Delivery Modailty
Desktop / Laptop, Mobile Tablet
Industry
Construction
Practice Areas
Technician Training
Target Audience
Employees of 700+ member companies
Technology
AR5 – Accelerated Design Framework
Solution Highlights
Mobile, Microlearning Portal front-end to the corporate LMS
Collaborative community and social networking based introduction with learner profile and business plan creation
Lessons on products, customer service, sales, inventory, product application, networking, and building a business
Comprehensive assessments with deep data tracking
Certification process with time-limits before lesson reset
Client Quotes
“Very complex concepts are stripped to their building blocks so learners can retain the key skills being taught.”
“The interactions and triggers are great. I love how other tools like calculators, code books, and notepads are integrated into the e-learning to really work for the learner.”
“The functionality is great in how students are learning by doing the work even while sitting at a computer.”
Need
As residential service technicians across three trade fields – plumbing, electrical, and HVAC – prepare for their licensure exam, they may begin that work having significant experience or as someone new to the trade. Nexstar’s distributed audience needed e-learning, and skill reinforcement through on-the-job training and assessment by training leaders in the field.
A curriculum was needed to target known skills gaps in the core competencies in these trades, which would be identified in our work with subject matter experts.
Approach
In order to create lasting change through Meaningful, Memorable, and Motivational learning, our focus was on presenting engaging and realistic challenges for the audience. With such a wide range of experience in the field, many of the more experienced technicians were not interested in formal training. We had to design custom learning that had immediate and measurable value for each learner.
Solution
Carefully scripted, cast, and acted videos demonstrated master-level performance in challenging contexts, providing repeatable access to examples that occur too in frequently on-the-job to build core competencies quickly.
Custom videos of nurses and patients were used to build multi-step and branching interactions for supported practice in realistic environments in conversation-based decision-making.
Further activities around intervention tools asked learners to apply challenging concepts and interpretive skills in example cases to ensure adoption and facility that transferred to the job.
Results
The new program was a welcome resource for hospital staff enlisted to help deliver the onboarding program because it reduced hands-on time during the intensive onboarding period. Learners were able to access the training in available time and interact with meaningful challenges they could immediately exercise on the job.
The NexTech 2.0 program has earned ecstatic praise from internal teams for the value it will offer future technicians, Nexstar member organizations, and their customers.
Watch a Demo of a Custom Interaction
Click the play button to watch a demonstration of the “Nextech Adademy” custom interaction
