APEX-Optics is a multi-level training and certification program that was developed to add value to the organization by building the capabilities of employees, improving day-to-day life at work, increasing operational productivity and managing costs. The Bronze level certification is an introductory certification course familiarizing new and existing lab employees with the fundamentals of lab operational processes and optical knowledge. Through the blended learning experience, lab operators were provided access to e-learning courses, instructor-led activities, printed support materials, and on-the-lab floor evaluations.
e-Learning Case Studies
Check out Allen Interactions’ list of e-learning case studies on how to create a highly interactive, e-learning solution.
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Frontline Loss Prevention
e-Learning Solution Decreases Fraudulent Banking Losses
How can banks prevent fraudulent financial losses due to the increasingly sophisticated threat from skilled criminals — much of it from front-line activities at teller stations? Allen Interactions developed a highly interactive, web-based e-learning solution for Union Bank tellers and financial services staff from across the country that has changed behavior, decreased frontline banking losses and received high marks from users.
Law Enforcement Response to Terrorism
e-Learning Solution Helps Officers Respond to Terrorism
How do you design and develop an e-learning solution for over 85,000 law enforcement officers and dispatchers to help them respond effectively to terrorism threats? And how can you design it to enable the learner to effectively apply that knowledge in a variety of realistic, high-pressure situations?
Learning Solutions that Sharpen Competitive Edge
Delivering “best-in-class” learning solutions that increase the knowledge, exposure and excitement of Motorola products to ensure effective marketing via multiple channels is the key to Motorola’s success in this competitive industry. These solutions must be engaging, marketing-driven, educational and only 15-20-minutes in length. Sound challenging? Well it can be. Find out how Allen Interactions works with Motorola to help them stay one step ahead of the competition and win.
New York City Destination Learning
e-Learning Significantly Increases Agent Knowledge and Customer Service
Credibility, knowledge and confidence — these are the key qualities Expedia call center agents need to increase the number of customers who book a trip. The company wanted to enhance agent knowledge, however, they are a geographically-dispersed group. Find out how Allen Interactions worked with Expedia to develop a highly successful e-learning course that resulted in improved agent knowledge, increased sales and higher customer satisfaction.